BO - DeskI reinstallation loop

BO - DeskI reinstallation loop

Posted By: pmietlicki

Published to Business Objects on Jul 22, 2017

You can try to repair the installation package. If DeskI is open, close it.

  1. Go to the "Config panel->Add/remove programs"
  2. Select the most recent version of BOXI and click on "Modify"
  3. A window will open, click on "Repair"
  4. The repair process will launch, wait until it finishes and restart your computer.

If it changed nothing, you can try this :

  1. Click on "Startup" and "Exec"
  2. Type "regedit"
  3. Go to "HKEY_CURRENT_USER\Software\ Business Objects\Suite12.0\default\BusinessObjects\Application Preferences\"
  4. Delete the "Business Reporter" folder
  5. Delete user preferences inside "HKEY_CURRENT_USER\Software\ Business Objects\Suite 12.0\default\BusinessObjects\". Something "username User Prefs" like "pmietlicki User Prefs".
  6. Close the registry editor
  7. Restart the computer
  8. Try to launch DeskI and see if it is solved

The problem may have several causes :

  1. Insufficient permissions
  2. Incorrect version of Windows Installer
  3. Corrupted installation
  4. Antivirus conflict
  5. Insufficient disk space
  6. DEP (Data Execution Prevention) enabled

Solutions linked to problems indicated above. One of them should solve the problem :

  1. Check local user has admin rights
  2. Install last version of Windows Installer :
  3. Download and exec the "Windows Installer Cleanup Utility" :
  4. Re-download the installation package and retry
  5. Disable temporaly the antivirus and relaunch installation
  6. Make some disk space by deleting unneeded files
  7. Disable DEP (Data Execution Prevention)
    • Click on "Startup" then "Config panel"
    • Click on "System"
    • Click on "Advanced"
    • Inside the "Startup and recovery" part, click on "Settings"
    • Inside "System startup", click on "Modify"
    • Find the line with : /noexecute
    • Replace "OptIn" parameter by "AlwaysOff" : /noexecute=AlwaysOff
    • Save
    • Restart computer

Tags: BOXI, DeskI