Published to Business Objects on Jul 22, 2017
If you try to connect and have this message :
"openSessionLogon with user info has failed"
At first, try to check that you use the correct system (ex : @bocluster, boserver, @IPaddress, etc).
Double check that your username and password are good.
If it still does not work, you may have a DNS problem.
Open a terminal (Startup menu -> execute -> type cmd) and try :
If you have an answer, change the DNS suffix in your network configuration (add domaine.com as suffix)
If you still cannot connect, alert your BO and system administrator.